Reference

How duelbits Handles Your Personal Data

This privacy policy sets out exactly what personal data duelbits collects when you open an account, how we use it, how long we retain it, and the rights…

Data Collected at RegistrationCookie & Tracking PolicyYour Rights Over Your DataRetention & Deletion ScheduleContact Our Data Team

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

duelbits Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a duelbits account, we collect your name, email address, date of birth, and the payment details you choose to link — whether that is UPI, Paytm, or PhonePe. We use this data to verify your identity, process transactions, and keep your account secure.

1
We do not sell your personal data to third parties. Transaction records tied to UPI or Paytm deposits are retained for the period required under applicable financial regulations in your jurisdiction. You may request a copy of the data we hold at any time by writing
2
to our data team. Our policy is updated whenever our data practices change, and we will notify you by email before those changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR DATA TEAM

Contact Paths for Privacy Requests

If you want to exercise any of your data rights — access, correction, erasure, or portability — reach out through one of the channels below.

HOW WE PROTECT YOU

Our Data Handling and Security Practices

Every layer of our account infrastructure — from how cookies track your session to how long we keep your UPI transaction logs — is designed with your privacy in mind.

Data Encryption in Transit

All data exchanged between your device and duelbits servers travels over TLS encryption. This covers login credentials, payment details entered at checkout, and any personal fields you update inside your account settings page.

Cookie Controls You Own

Our cookie banner on first visit lets you accept, reject, or customise the categories of cookies we set. You can revisit this choice at any time through the cookie preferences link in the page footer — no account login required.

Account Security Alerts

Any login from a new device or location triggers an automatic email alert to your registered address. If you did not initiate that login, a single click in the alert email locks the session before any data can be accessed.

Retention and Deletion Schedule

We keep account data for as long as your account is active and for the period required by the financial regulations that apply to your jurisdiction. Once that period expires, personal records are deleted from our live systems within 30 days.

Third-Party Data Sharing Limits

We share data with payment processors — such as UPI network partners, Paytm and PhonePe gateways — only to the extent needed to complete your transaction. No data is shared with advertisers or data brokers under any circumstances.

Requesting Changes to Your Record

You can update most personal details directly from your account dashboard. For corrections that require identity verification — such as a name or date of birth change — contact our data team via email and we will process the update within five business days.

Common Questions About Your Privacy on duelbits

The questions below address what we hear most often from account holders about how we handle data, how long we keep it, and what steps to take if something looks wrong. If your question is not covered here, our data team is reachable via email or live chat.

We collect your name, email address, date of birth, and the payment method details you add — UPI, Paytm or PhonePe identifiers. We also log your device type and IP address for security purposes at the time of each login.

Yes. Email our data team with your registered account address and we will compile a structured copy of your personal data and send it to you within 30 days, as required under the applicable data protection framework for your region.

Transaction records tied to UPI, Paytm and PhonePe payments are kept for the period mandated by the financial regulations in your jurisdiction. After that statutory period, records are removed from live systems within 30 days.

We share data only with the payment processors needed to complete your transactions — UPI network partners, Paytm and PhonePe gateways. We do not sell, rent or share your data with advertisers, analytics resellers or data brokers.

Submit a deletion request to our data team by email or live chat. We will confirm receipt within 24 hours. Once we verify your identity, we process the deletion within 30 days, subject to retention obligations under applicable local law.

We set essential cookies for session security, analytical cookies to see which pages load slowly, and optional marketing cookies. You can turn off non-essential categories at any time via the cookie preferences link in the footer of every page.

Contact our data team via email first — we aim to resolve concerns within 72 hours. If you are not satisfied with our response, you have the right to escalate the matter to the data protection authority relevant to your jurisdiction under local law.

How duelbits Handles Your Personal Data

Contact Paths for Privacy Requests

Our Data Handling and Security Practices

Data Encryption in Transit

Cookie Controls You Own

Account Security Alerts

Retention and Deletion Schedule

Third-Party Data Sharing Limits

Requesting Changes to Your Record

Common Questions About Your Privacy on duelbits

01 What personal data does duelbits collect when I open an account?

02 Can I request a copy of all the data duelbits holds about me?

03 How long does duelbits keep my transaction records?

04 Does duelbits share my data with any third parties?

05 How do I ask duelbits to delete my personal data?

06 What cookies does duelbits set and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

Related Pages